Shipping Policy

At Muscle & Memory (musclememoryjewelry.com), we aim to deliver your custom-engraved jewelry promptly and securely. This Shipping Policy outlines our shipping procedures, costs, and delivery expectations. By placing an order, you agree to the terms outlined below.

Shipping Costs

  • Free Shipping: Orders of $50 or more qualify for free shipping within the United States.
  • Standard Shipping: For orders under $50, shipping fees will be calculated at checkout based on the destination and selected shipping method.

Delivery Time

All orders are made to order and shipped from our facility in Guangzhou, China. For customers in the United States, delivery typically takes 7–15 business days from the date of shipment. Please note that delivery times are estimates and may vary due to factors such as customs clearance or carrier delays.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier’s website. If you do not receive a tracking number or have issues tracking your order, please contact us at mxing7461@gmail.com.

Customs, Duties, and Taxes

For international orders, the recipient listed on the delivery address is considered the importer of record and must comply with all laws and regulations of the destination country. Additional charges for customs clearance are the recipient’s responsibility. Customs procedures may cause delays beyond our estimated delivery times.

Risk of Loss

All items are shipped pursuant to a shipment contract. This means the risk of loss and title for items pass to you upon our delivery to the carrier. We are not responsible for delays, loss, or damage caused by the carrier after the item has been shipped.

Contact Us

If you have any questions about our shipping process or need assistance with your order, please contact our customer service team:

Last updated: September 10, 2025